Refund and Returns Policy

Thank you for shopping at [SSKJshop]! We are committed to ensuring that your shopping experience is pleasant. If you are not completely satisfied with your purchase, we are happy to help you return or exchange the product. Please read the following return policy carefully.

1. Return Conditions
   To ensure that your return request can be processed smoothly, your product must meet the following conditions:

The product must be returned within [15 days] of receipt.

The product must be unused and in the same condition as when it was received.

The product must be in its original packaging and all accessories, instructions, labels, etc. are complete.
Some types of products do not support returns (such as underwear, customized products, special promotional products, etc.), please refer to the return instructions on the specific product page.

2. Return Process
   If you need to return a product, please follow the steps below:

Contact Customer Support: Send an email to [shengsenkeji01@163.com] or contact us through our online customer service, stating the reason for the return and providing the order number and related information.
Return Confirmation: Our team will review your return request within [2-5 business days]. Once the return is confirmed, we will provide a return address.
Returning the item: Send the item to the specified return address with the order number and reason for the return. Please ensure that the item is securely packaged to avoid damage during transportation.
Processing the return: Once we receive the item, we will process your return request and confirm it to you within [5-7 business days]. Once the return is successful, we will refund or exchange the item at your option.

3. Refund Policy
   Refund method: We will refund the payment to the payment method used when the returned item is received and inspected. The refund processing time is approximately [7-14 business days], which may vary depending on the payment provider.
   Shipping cost explanation: Unless the item is defective or the wrong item is sent, the return shipping cost is borne by the buyer. We will cover the return shipping cost for defective or wrong items.
   Partial refund: If the item is returned damaged, missing accessories, or not in the original packaging, we reserve the right to only partially refund.
4. Exchange Policy
   If you wish to exchange an item, please contact customer support with the reason for the exchange and the details of the item to be exchanged. We will process your exchange request as soon as possible.
   Exchange items will be exchanged based on stock availability. If the item you selected is out of stock, we will provide you with a full refund or other item options.
5. Non-returnable items
   The following items are not eligible for return or exchange:

Opened or used skin care products, cosmetics, and hygiene products.
Any customized or personalized products.
Special sale items and clearance items are not subject to the return policy unless there is a quality problem.

6. After-sales support
   If the product has any quality problems under normal use, please feel free to contact us and we will provide you with repair, replacement or refund services according to the situation.
7. Contact Us
   If you have any questions about our return policy or need further assistance, please contact us via the following methods:

Email: [shengsenkeji01@163.com]
WhatsApp: [+86 19177109073]
We appreciate your understanding and support, and look forward to providing you with a better shopping experience!