Customer service: Provide chat function or customer service tools (such as email/whatsapp, Tidio, etc.) to answer customers' questions.Product details and guidance: Provide detailed product descriptions, usage guides and FAQs to help customers understand product features and usage.
After-sales service and support
Return and exchange service: Provide flexible return and exchange policies to help customers return or exchange products within the specified time. You can submit an application online or contact customer service.
Warranty and repair: Provide after-sales warranty services for products to solve quality problems or provide repair support.
Refund policy: Set a clear refund policy to let customers know how to apply for a refund and the refund conditions.
Data security and privacy protection
Payment security: SSL encryption technology is used to ensure information security during the payment process to ensure that the customer's financial data is not leaked.
Privacy protection policy: Clearly list privacy protection terms to ensure that customer data will not be abused or leaked.
Account security management: Provide account security measures, such as two-factor authentication (2FA), to ensure customer account security.
User experience optimization
Simplified checkout process: Optimize the checkout process to ensure that customers can complete payment quickly and reduce obstacles in purchasing.
Multi-language support: Provide multi-language shopping interface and customer service support for customers in different countries to enhance the shopping experience of international customers.
Multi-currency support: Allow customers to choose their own currency for payment to avoid the trouble caused by currency conversion.
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